Airrosti has been delivering industry-leading musculoskeletal care for over 20 years and has impacted over 1.5 million patient cases. Focused on growing their impact and reaching more individuals, Airrosti is continuing to expand their virtual care offering, powered by doxy.me. The telemedicine platform has enabled Airrosti to scale nationally, and now powers a full suite of products from virtual triage through to injury resolution via in-clinic, hybrid, or remote care.
All this while protecting a 98% patient satisfaction score and 90% injury resolution rate.
The industry’s first virtual triage service
In 2019, Airrosti introduced VIP Chat, powered by doxy.me. VIP Chat offered the industry’s first no cost, no obligation, virtual consultation service with a musculoskeletal (MSK) expert. Individuals can set up a free 15-minute video appointment via doxy.me’s telemedicine platform, and connect with a clinician to learn more and be directed to follow-up care options.
Since launching just over a year ago, Airrosti has already held over 10,000 virtual triage appointments nationwide.
The flexibility of the VIP Chat service means that patients can be consistently guided to the most appropriate follow up care. Patients can opt for in-clinic, hybrid, or fully remote care depending on their needs, location, and individual preferences.
Taking the doctor out of the room
When launching Airrosti Remote Recovery, the priority was finding a solution that would translate the thoughtful design of their in-person clinics, into smoothly integrated remote care services.
From streamlined patient check-in, to sophisticated in-call tools, doxy.me is the only platform specifically designed to replicate the in-clinic experience for both patients and providers.
Above all else, Airrosti needed to know that they would be able to maintain their reputation for clinical excellence and positive patient experience.
Operating at scale
Thanks to their remote services, Airrosti is now able to operate at scale and better leverage their providers to reach more people. Using doxy.me’s Clinic plan, multiple providers can work together, online, on a single platform; be it tens or hundreds of individuals, across national or international distances. Administrators can see and manage all users, all in one place.
Intentionally simple and thoughtfully designed, doxy.me keeps the focus on patient care, not on complicated technology.
Airrosti clinicians reported the doxy.me platform as being straightforward to pick up, and easy to use alongside a variety of other software: from their EHR, to specialist motion health assessments.
What's next
The strategic partnership between Airrosti and doxy.me is thriving. Following the success of VIP Chat and Airrosti Remote Recovery, 2025 marks the launch of Flex - Airrosti’s highly requested wellness program.
Flex is a digital-first clinic for musculoskeletal care that qualifies as a first-dollar coverage benefit. Flex offers proprietary muscle & joint assessment, personalized exercise programming, complimentary kit of rehab tools, and support available 24/7 via doxy.me video call or chat.
For more information, head to https://flexbyairrosti.com.