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98% patient satisfaction for first-of-its-kind virtual MSK care platform

Image showing combined logos of Airrosti and doxy.me

Infographic showing 12 thousand virtual visits, 4.1 average visits to resolve a case, 90% injury resolution and 98% patient satisfaction

Airrosti has been delivering industry-leading musculoskeletal care for over 20 years and has impacted over 1.5 million patient cases. Focused on growing their impact and reaching more individuals, Airrosti is continuing to expand their virtual care offering, powered by doxy.me. The telemedicine platform has enabled Airrosti to scale nationally, and now powers a full suite of products from virtual triage through to injury resolution via in-clinic, hybrid, or remote care.

All this while protecting a 98% patient satisfaction score and 90% injury resolution rate.

The industry’s first virtual triage service

In 2019, Airrosti introduced VIP Chat, powered by doxy.me. VIP Chat offered the industry’s first no cost, no obligation, virtual consultation service with a musculoskeletal (MSK) expert. Individuals can set up a free 15-minute video appointment via doxy.me’s telemedicine platform, and connect with a clinician to learn more and be directed to follow-up care options.

A mobile phone screen showing a telehealth MSK appointment with an Airrosti specialist

Since launching just over a year ago, Airrosti has already held over 10,000 virtual triage appointments nationwide.

The flexibility of the VIP Chat service means that patients can be consistently guided to the most appropriate follow up care. Patients can opt for in-clinic, hybrid, or fully remote care depending on their needs, location, and individual preferences.

Imagery of quote from Chantil Tan , VP of Product Management at Airrosti: "Connecting with our providers needed to be simple or else it wouldn’t work. Doxy.me is straightforward, for both our providers and patients, and we can rely on it working every time."

Taking the doctor out of the room

When launching Airrosti Remote Recovery, the priority was finding a solution that would translate the thoughtful design of their in-person clinics, into smoothly integrated remote care services.

From streamlined patient check-in, to sophisticated in-call tools, doxy.me is the only platform specifically designed to replicate the in-clinic experience for both patients and providers.

Above all else, Airrosti needed to know that they would be able to maintain their reputation for clinical excellence and positive patient experience.

Quote from Dr Tom Danisiewicz, Airrosti Provider: "Thanks to doxy.me, we can gather all the same information we get during an in-person examination... and deliver the same results to the patient."

Operating at scale

Thanks to their remote services, Airrosti is now able to operate at scale and better leverage their providers to reach more people. Using doxy.me’s Clinic plan, multiple providers can work together, online, on a single platform; be it tens or hundreds of individuals, across national or international distances. Administrators can see and manage all users, all in one place.

Intentionally simple and thoughtfully designed, doxy.me keeps the focus on patient care, not on complicated technology.

Airrosti clinicians reported the doxy.me platform as being straightforward to pick up, and easy to use alongside a variety of other software: from their EHR, to specialist motion health assessments.

Imagery of quote from Chantil Tan, VP Product Management at Airrosti: "Having everyone on the same platform makes it easy to see and manage multiple providers. We can triage patients, or bring in peers for a second opinion."

Image of a patient having an MSK telehealth appointment via their mobile, being led through rehabilitation exercises remotely

What's next

The strategic partnership between Airrosti and doxy.me is thriving. Following the success of VIP Chat and Airrosti Remote Recovery, 2025 marks the launch of Flex - Airrosti’s highly requested wellness program.

Flex is a digital-first clinic for musculoskeletal care that qualifies as a first-dollar coverage benefit. Flex offers proprietary muscle & joint assessment, personalized exercise programming, complimentary kit of rehab tools, and support available 24/7 via doxy.me video call or chat.

For more information, head to https://flexbyairrosti.com.

Airrosti is a national health care group that delivers care across all 50 states through their virtual care offering. VIP Chat is available at no cost, and no obligation, and can be accessed via the website. Remote Recovery is available on all Blue and Cigna insurance plans. Flex is launching to all Blue and Cigna plan memberships in January 2025. In-clinic and hybrid care is offered across Texas, Ohio, Virginia, and Washington.
Doxy.me is available to all healthcare providers globally. The telemedicine platform is trusted by over 1 million providers and was named GHP Best Telemedicine Platform 2024.